“There aren’t many people with Natalie’s flare, determination and ability to help clients embrace social media in an effective and safe way. She lives and breathes social media and showing people how to communicate with customers etc using the channels which they choose to use. She gets social media and she has done from the start. I learned a lot from Natalie when I worked with her and I know the wider team did too.”

Anne Hugget, Incident Communications Manager – Nationwide Building Society